To us, and to many of our customers, quality of support is just as important as the accuracy of your initial NAV implementation. It’s often here that you’ll really know whether you’ve made the right choice of partner. We’re delighted to have established long-term, positive partnerships with our customers thanks to the professionalism and knowledge of our support team; plus we’re nice people to work with – and that goes a long way.
Our support desk is manned by NAV specialists. We invest a lot of time in ensuring that all the team understand the businesses of our clients, and the particular support needs they’re likely to have. As a result of that investment, the vast majority of support tickets, whether raised by email or phone, are resolved on first contact.